Terms of Service

These terms govern your use of Chatresolva. By using the service, you agree to them.

1The service

Chatresolva is a customer-communication platform. It brings your WhatsApp conversations into a shared inbox, replies to your customers automatically using the business information you provide, and lets your team take over any conversation. We provide the software and hosting; the content of your conversations and your business information belong to you.

2Your account

Accounts are set up for you by Chatresolva. You are responsible for keeping your sign-in details secure and for everything done under your account. Tell us promptly if you believe your account has been accessed without your permission. You must give accurate information and keep it up to date.

3Acceptable use

You agree not to use Chatresolva to:

• send unsolicited, bulk, or spam messages, or contact people who have not agreed to hear from you;
• send unlawful, deceptive, harassing, or harmful content;
• break any law that applies to you or your customers, including data-protection and consumer laws;
• attempt to disrupt, reverse-engineer, or gain unauthorised access to the service or other customers’ data.

4WhatsApp and third-party services

Chatresolva works on top of WhatsApp and the Meta platform, an AI provider that helps generate replies, and other infrastructure providers. Your use of WhatsApp through Chatresolva is also subject to Meta’s and WhatsApp’s own terms and business policies, and you agree to comply with them.

5Fees

You agree to pay the fees for your plan as agreed with us. Messaging charged by WhatsApp/Meta beyond any allowance included in your plan may be passed on to you at cost; we will make you aware before additional charges apply. Fees are exclusive of any taxes that may apply.

6Your content and data

You keep all rights to your business information and to the conversations between you and your end users (“your content”). You grant us the limited permission needed to host and process your content solely to provide the service. How we handle personal data is described in our Privacy Policy, which forms part of these terms.

7Availability and warranties

We work to keep Chatresolva available and reliable, but we do not guarantee that it will be uninterrupted or error-free, and parts of it depend on third parties (such as WhatsApp) that we do not control. The service is provided “as is” and “as available”, without warranties of any kind to the extent permitted by law.

8Limitation of liability

To the fullest extent permitted by law, Chatresolva is not liable for indirect, incidental, or consequential losses, or for lost profits, revenue, data, or goodwill. Our total liability for any claim relating to the service is limited to the fees you paid us in the three months before the claim arose.

9Suspension and termination

You may stop using Chatresolva at any time. We may suspend or close an account that breaches these terms, that puts the service or other customers at risk, or where required by a third party such as Meta. On termination, your access ends; we will handle any remaining data as described in our Privacy Policy.

10Changes to these terms

We may update these terms from time to time. If we make a material change, we will take reasonable steps to let you know. Continuing to use the service after a change means you accept the updated terms.

11Governing law

These terms are governed by the laws of Pakistan, and any dispute will be subject to the courts of that jurisdiction.

12Contact

Questions about these terms? Email us at hello@chatresolva.com.