Privacy Policy

This policy explains what information Chatresolva handles, why, and the choices you have.

1Two roles we play

For the account information of the businesses that use Chatresolva, we are the data controller. For the conversations between a business and its own customers, the business is the controller and Chatresolva is a processor — we handle that data only to run the service on the business’s behalf, under its instructions.

2Information we handle

• Account information — the business name, the names and email addresses of team members, plan details, and sign-in credentials.
• Business content — the prices, services, FAQs, and other information a business adds so the assistant can answer from it.
• Conversation data — messages exchanged over WhatsApp between a business and its customers, including the customer’s WhatsApp number, name as shown on WhatsApp, and message content and timestamps.
• Technical data — basic logs needed to operate and secure the service, such as access times and error records.

We do not sell personal data, and we do not use your conversations to advertise to anyone.

3Why we handle it

• to provide the service — routing messages, generating replies from your own business content, and letting your team respond;
• to keep the service secure, prevent abuse, and fix problems;
• to bill for the service and communicate with you about your account;
• to meet legal obligations that apply to us.

4Service providers we rely on

To provide Chatresolva we share the minimum data necessary with:

• Meta Platforms / WhatsApp — to send and receive messages on WhatsApp;
• our AI provider — to generate suggested replies from your business content and the customer’s message;
• our hosting provider (Hostinger, in Frankfurt, European Union) — where the service and its data are stored.

These providers act under their own terms and privacy commitments. We do not authorise them to use your data for their own unrelated purposes.

5Where data is stored

Your data is stored on servers hosted with Hostinger in Frankfurt, Germany, within the European Union. Because WhatsApp and our AI provider operate internationally, some processing may take place in other countries; where that happens, we rely on appropriate safeguards for the transfer.

6How long we keep it

We keep your account and conversation data for as long as your account is active. If you close your account, or ask us to delete your data, we remove it — subject to any legal obligation we may have to retain certain records for a limited period.

7Security

We protect data with encrypted connections (HTTPS), access controls limited to authorised team members, separation of each business’s data from every other, and network measures that keep our databases off the public internet. No system is perfectly secure, but we take reasonable steps to protect the information in our care.

8Your rights

Depending on where you live, you may have the right to access, correct, or delete personal data we hold about you, or to object to or restrict certain processing. If you are an end user whose data a business handles through Chatresolva, please contact that business first, as it controls that data; we will support it in responding. To exercise a right with us directly, email hello@chatresolva.com.

9Cookies

The Chatresolva dashboard uses a small number of strictly necessary cookies to keep you signed in and secure. We do not use advertising or third-party tracking cookies on the dashboard.

10Changes to this policy

We may update this policy from time to time. If we make a material change, we will take reasonable steps to let you know and will update the date at the top of this page.

11Contact

For any question about this policy or your data, email hello@chatresolva.com.