Data Deletion

How to ask Chatresolva to delete your data, what gets deleted, and how long it takes.

1Who this page is for

Chatresolva is a customer-communication platform. Businesses use it to handle their WhatsApp conversations. That means two different people may want their data deleted, and the route differs:

• You messaged a business on WhatsApp and want your conversation removed. The business you contacted decides what happens to those conversations — they are the owner of that data and we hold it on their behalf. You can ask us directly using the email above and we will act on it, and we will also tell that business.
• You run a business that uses Chatresolva and want your account and everything in it deleted. Email us from the address on the account.

2How to make the request

Send an email to hello@chatresolva.com with the subject Data deletion request, and include:

• the WhatsApp number you messaged from, in full international format — for example +92 300 1234567; and
• the business you were talking to, if you know it.

If you are deleting a Chatresolva account rather than a single conversation, email us from the account’s registered address and say so.

We ask for the phone number because it is what identifies your conversations in our system. Without it we cannot find your data, and we will not delete somebody else’s by guessing.

3What gets deleted

For a person who messaged a business:

• your contact record — the phone number, name and any tags stored against it;
• the conversations between you and that business, and every message in them;
• any voice notes, images or files you sent;
• the message metadata we keep for reporting — direction, channel and timestamps.

For a business closing its account, all of the above for every one of its conversations, plus the account itself: team members, settings, the business information used to generate replies, and any knowledge-base documents uploaded.

4What we keep, and why

Two things deliberately survive a deletion, and it is fair to say so plainly:

• An opt-out record. If you asked a business to stop messaging you, we keep the fact that you opted out — the number and nothing else. Deleting it would let the business message you again, which is the opposite of what you asked for.
• Records we are legally required to keep, such as billing records for a business account, for as long as the law requires and no longer.

5How long it takes

We confirm your request by email within 7 days and complete the deletion within 30 days. In practice most requests are done well inside that. If anything delays us we will tell you, with a reason.

Deletion is permanent — once it is done we cannot restore the data, including from backups, which are themselves deleted on a rolling schedule.

6Deleting data yourself

If you have a Chatresolva account, an owner or administrator can export or erase a customer’s data from the portal without emailing us. Everything on this page describes the route for people who do not have an account, or who would rather we did it.

7Where your data is held

Chatresolva is operated from Pakistan. Your data is stored on servers hosted with Hostinger in Frankfurt, Germany, within the European Union. WhatsApp is provided by Meta Platforms, and our AI provider operates internationally, so some processing may take place in other countries under appropriate safeguards.

8Contact

Email hello@chatresolva.com for any deletion request or question about it. See also our Privacy Policy and Terms of Service.